Forgive me but I need to rant because for the 2nd time in the past few years I have fallen victim to shoddy treatment by a medical professional. I’m respectful of those who have achieved higher education for the benefit of others but I draw the line at those who do not reciprocate that same respect. (you know, if it wasn’t for us, you’d have no patients and therefore no livelihood)
Like so many women I have had annoying bladder issues for the better part of my adult life and at my last physical my GP suggested we look into it further to see if we could find a cause. I was referred in January 2019 to a ‘Bladder Clinic’ located in Halifax. Two weeks ago in June, 18 months after the referral, I got a call for an appointment in early July. (ok, they’re either really, really good, justifying an 18 month wait, or really, really bad at time management) The offices are located in the main hospital, a bit of a nuisance as it’s in the centre of the city but at least my appointment was mid afternoon, so I shouldn’t encounter any business traffic. Two days before the appointment I received a call asking me to come earlier to allow for Covid screening, which is required everywhere now. No problem. I arrived at 2:00 for my 2:30 appointment.
Once screening was complete I was sent up to the offices where I was registered at the main desk, then directed to a waiting area. After about 10 minutes I was taken into an office where a nurse asked some preliminary questions and ran a few tests. She was friendly and pleasant when leaving, and wished me a nice day advising the doctor would be in shortly, closing the door behind her. The only furnishing in the sparse room was a bed, some bins full of equipment and a desk with a computer. I glanced at the computer screen noting it was 2:38pm when the nurse left me.
I didn’t have my cell with me or any reading material so I busied myself counting the ceiling tiles and looking out the window. Every so often I’d hear footsteps and readied myself to meet the doctor, but they all went past my door. I checked the time on their computer frequently (there was nothing else to do) and grew more and more irritated with each passing moment. Finally, at 4:00 I opened the door hoping someone would notice I was in there, still waiting. I glanced out into the hallway and the only person other than me was an elderly man mopping the floors. The waiting room was empty. I glanced into the 2 adjoining offices and they too were empty. I wandered out further and glanced down the hall but not a sole was to be seen. Puzzled I walked out to the registration area where I’d checked in to ask if they could help me but the main doors were closed, the staff apparently gone home. I went back into the room gathered my things and left, super annoyed, largely at the doctor for operating such sloppy business practices, but partially at myself for being stupid enough to sit there for an hour and a half.
When I arrived home my husband said the doctors office had called at 4:05 looking for me, which would coincide with my departure because my parking ticket was stamped 4:07 when I paid to leave, so she finally arrived in the examination room just after I left. He said they were apologetic about the delays, ‘they were really busy’, and wanted me to call to reschedule. Really? I waited a year and a half for the appointment, wasted half a day, paid $10.00 for parking, and spent just under an hour driving home because now I was in rush hour traffic. Do you honestly think I will EVER come back to this office? What kills me here is the arrogance. You leave a prospective new patient in a closed room for 90 minutes and never check in to let them know the situation? How dare you treat people this way. It’s a lucky thing you’re paid by government cause if this was a private business you’d be bankrupt!
The license granted to a professional entitles them to ply their trade, period. It does not give them license to treat another poorly simply because they can, and how they choose to behave is very much a choice, a choice of conscience, and shamefully some so called ‘professionals’ clearly do not have a conscience. (I guess all that education can’t buy you common courtesy?)
If you truly had a calling to help humanity in the form of medical aid then do it with humility and what should be mutual respect, and if you can’t manage that, go get a job with the post office or airport security – where patrons are used to being treated like crap.